Warranty
Lovego Warranty
At Lovego, we provide up to 5 years warranty for our oxygen machines.
| Model | Warranty Period | Notes | |
| Oxygen Concentrators | 5L Portable | 5 years |
The following conditions are not coverd by the warranty: 1. water damage. 2. Manmade damage, etc. |
| 7L Portable | 3 years | ||
| 5L Home use | 2 years | ||
| 10L Home use | 2 years | ||
Exceptions
The warranty will be automatically expired if any unauthorized modification occurs. During the service ordering process, you must notify us of any unauthorized modifications, or any repairs or replacements not performed by Lovego, that have been made to your product. We will not be responsible for any damage to the product that occurs during the repair process that is a result of any unauthorized modifications or repairs or replacements not performed by Lovego.
Services
If you notice any problems under the warranty with your device, please contact us at service@lovegopoc.com with the Following Information:
- Order number/ID
- The email and shipping address you used when placed order
- Pictures/Short videos of the problems and a brief description of the problems
Parts and Labor. Lovego provide full maintenance service with parts and labor.
For any repair outside the Warranty. Even if your problems are not covered by the Warranty, you can purchase the replacement parts from us. As the manufacturer, we offer competitive prices for the parts of our devices. To purchase replacement parts from us, please contact us at service@lovegopoc.com for further information.